The latest username and password policy is as follows: You must provide a unique username having 6 to 50 characters. It can be a combination of any alpha-numeric and special characters. The username is not case sensitive. You must choose a password that is easy to remember but difficult for others to guess. The password must be between 8 and 200 characters. It should be alpha-numeric, with at least one upper case letter, one lower case letter, one number, and one special character. If the password meets the password requirements, the corresponding cross marks (x) will change to tick marks.

When you enroll in Patient Portal for the first time, you will receive a prompt to select all five security questions and provide your secret answers for those. Security questions and the answers you provide will help you protect your account and verify your identity when you reset your password or recover your username without a registered email address. If you already have an account and you have not yet updated your security questions, while logging onto Patient Portal, you will be prompted to select all five security questions and set your answers.

Dickson Medical Associates takes your privacy very seriously.  The tokens expire within 30 days as a security measure.  If your token has expired, you may request a new token by contacting our office and completing our verification process.  Once your identity has been verified, another token will be generated for you.

Patients should allow at least 24 hours for a response to their message.  However, it is common for our staff to reply more promptly.

Go to www.NextMD.com and click on “don’t remember your user name or password” link.  Use any of the options.

Remember that all login information (username, password and security question answer) is case sensitive.  Make sure that you are entering the information in the same case that you created your login.  If you still cannot login, go to www.NextMD.com and click on “don’t remember your user name or password”.  Use the options listed for login information retrieval. If you are still experiencing problems, contact our office.

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 30 minutes.

Login to www.NextMD.com and click on the “My Account Tab”.  Go to “My Information” and then scroll down to email addresses, where you can make the change.

The email notification was likely lost in your Spam filter.  Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam.  Even if the notification was lost, any messages or documents that were sent via the NextGen Patient Portal can be retrieved by logging into NextMD and reviewing your inbox.

Contact Dickson Medical Associates at (615) 446-1354. We may need to verify that the patient email is correctly entered into our system.   If this is correct, you may need to be re-issued a security code.

To contact a NextMD support representative, please call 615-446-1354, or email us at portal@dmasand.wpengine.com (Office hours: M-F 8:00am to 5:00pm)